Effective date: May 26, 2026. Last reviewed: May 26, 2026.
Tenvale LLC ("Tenvale," "we," "us") operates the Tenvale property-management platform at tenvale.com. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices available to you.
Who we are
- Legal entity: Tenvale LLC, a Massachusetts limited liability company.
- Contact: support@tenvale.com.
What we collect
Account information. When you sign up, we collect your name, email address, password (handled by our identity provider — see "Third parties" below), and, optionally, a phone number.
Property and unit information. Property addresses, unit identifiers, lease terms, rent amounts, and other operational data you enter to manage your portfolio.
Tenant information. Names, contact details, lease terms, payment preferences, and maintenance history for tenants you onboard to the platform. You are responsible for ensuring you have authority to enter this information and that you handle it in accordance with applicable law.
Payment information. When you connect a bank account or set up rent collection, we use Stripe to verify and tokenize the account. We do not store full bank account numbers or full card numbers on our servers; we store Stripe-issued identifiers and metadata required to process payments.
Communications. Email and SMS messages we send on your behalf (rent reminders, late-fee notices, lease-expiration notifications) and their delivery status (sent, delivered, bounced, complained).
Usage information. Pages visited, features used, and similar product analytics. We do not run third-party advertising or marketing cookies.
How we use it
- To operate the platform (run the dashboards, send notifications, process payments).
- To provide customer support.
- To detect and prevent fraud, abuse, or violations of our Terms of Service.
- To meet legal, tax, and accounting obligations.
- To communicate with you about the service (transactional emails) and, separately, to send marketing emails — only where you have given clear consent. Every marketing email contains a one-click unsubscribe link.
Third parties (subprocessors)
We use a small number of service providers to operate Tenvale. Each is a "subprocessor" in the sense that they process data on our behalf to deliver the platform. The customer-facing providers (the ones you actually interact with) are named below; the back-end providers are listed by category.
- Stripe — Payments, payment-method tokenization, subscription billing, and Connect onboarding for landlord-to-tenant rent collection. (Visible to you whenever you check out, manage billing, or enroll in autopay.)
- Clerk — Identity and authentication. (Visible to you on the sign-in and sign-up screens.)
- Application database & file storage provider — Stores your account, properties, units, leases, tenants, payment metadata, and uploaded documents.
- Application hosting & edge networking provider — Runs the Tenvale application servers and delivers content close to you.
- Email delivery provider — Sends transactional and marketing email on our behalf.
- SMS delivery provider — Sends SMS notifications (rent reminders, late-fee notices) when SMS is enabled.
- Error monitoring provider — Captures application errors so we can
fix them. Configured with
sendDefaultPii: falseand abeforeSendfilter that removes HTTP request bodies and recursively scrubs known sensitive field names (authentication tokens, Stripe identifiers, lease and payment identifiers, bank-account last four digits, and similar) before transmission. Free-form error messages and breadcrumbs are not scrubbed and may contain incidental information. - Cron heartbeat monitoring provider — Records when our scheduled background jobs run. No customer data is sent.
A detailed list of the currently-named subprocessors in each category is available on written request to support@tenvale.com.
We do not sell your personal information.
Cookies
We use cookies to keep you signed in (the Clerk session cookie). We do not currently use marketing cookies, advertising pixels, or third-party analytics cookies. If we add any in the future, we will update this policy and provide notice through the in-product UI.
Your rights
You may, at any time:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your account and the associated personal information, subject to legal, tax, and accounting retention requirements (typically up to seven years for financial records).
- Unsubscribe from marketing email at any time through the one-click link in every marketing email; transactional messages (rent receipts, password resets, security alerts) will continue.
To exercise any of these, email support@tenvale.com.
Data retention
We retain account and operational data for as long as your account is active. After account closure, we retain data for 90 days to allow account restoration, then delete it — except where legal, tax, or accounting obligations require longer retention (typically up to seven years for financial transaction records).
Children
Tenvale is not intended for use by anyone under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@tenvale.com and we will delete it.
Security
We follow industry-standard practices to protect the data you entrust to us, including encryption in transit, role-based access controls, and minimum necessary data sharing with subprocessors. No system is perfectly secure; report suspected vulnerabilities to support@tenvale.com.
Changes to this policy
We may update this policy from time to time. For material changes, we will notify account holders by email at least 30 days before the change takes effect. The "Effective date" and "Last reviewed" fields at the top of this page indicate the current version.
Governing law
This policy is governed by the laws of the Commonwealth of Massachusetts.
Contact
Questions? Email support@tenvale.com.